I am fortunate to have the perspective of a 'service provider' and all the joys and challenges it brings. Technology is excellent in helping to bring about more joyful moments but when human error comes into play, technology can be destructive for a business.

Recent figures indicated that no-shows or missed appointments cost the National Health Service £1bn in 2017. Self-employed practitioners and therapists feel the sting of missed appointments even more acutely.